Faq’s

• • A: Yes, you can modify or cancel your order within [e.g., 1–2 hours] of placing it by contacting our Customer Support. Please note that orders cannot be canceled or changed once they have been dispatched for delivery.
     
     
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A: Once your order is successfully placed, you will immediately receive a confirmation SMS and an email containing your order details.

A: We offer a variety of secure payment options, including Cash on Delivery (COD), mobile banking (bKash, Nagad, Rocket), and all major debit or credit cards.

• • A: Absolutely. Our payment gateway uses industry-standard encryption protocols to ensure your transaction is fully secure. We do not store any of your card or bank details on our servers.
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A: No, the price displayed on the website is inclusive of all taxes. The only additional amount added at checkout will be the standard delivery fee.

A: Our standard shipping charge is 80Tk inside Dhaka and 120Tk outside Dhaka. We also offer free shipping during special promotional campaigns.

• • A: Standard delivery takes 1–2 business days within Dhaka and 2–3 business days for locations outside Dhaka.
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A: Once your package is shipped, a unique tracking ID will be sent to you via SMS/email. You can enter this ID on our 'Track Order' page to view the real-time status of your delivery.

A: Yes, we offer a hassle-free exchange policy. You can exchange any product within 7 days of delivery, provided the item is unused, unwashed, and retains its original packaging and tags.

A: We highly recommend checking the package in front of the delivery agent. If you notice any damage or a wrong item, please report it immediately to our customer care. We will arrange a replacement free of charge.

A: Once your returned item reaches our warehouse and passes quality inspection, your refund will be processed within 7 business days through your original payment method or a preferred mobile wallet.

• • A: No, you can check out as a guest. However, creating an account allows you to save your billing details, track orders faster, and receive exclusive promotional offers.
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• • A: Click on the 'Forgot Password' link on the login page. Enter your registered email address or phone number, and we will send you an OTP or a reset link to securely create a new password.

• Q: Can I return any item I purchase?
  • A: Yes, most of our items are eligible for return or exchange within 7 days of delivery. However, due to hygiene and health standards, certain categories such as intimate apparel (undergarments/swimwear), cosmetics, personal care products, perishable goods (food items), and clearance sale items are non-returnable.
• Q: What conditions must be met for a product to be eligible for a return?
  • A: To successfully process your return, the product must meet the following criteria:
    1. The item must be completely unused, unwashed, and undamaged.
    2. It must be returned in its original packaging, including the intact box, protective covers, and all original price tags or brand labels.
    3. All accessories, user manuals, cables, and any free promotional gifts included with the product must be returned together.
• Q: What should I do if I receive a damaged, defective, or incorrect product?
  • A: We highly recommend inspecting your package in the presence of the delivery agent. If you receive a damaged or incorrect item, please report it to our Customer Support with photos or video proof within 24 to 48 hours of delivery. Upon verification, we will arrange a replacement free of charge.
• Q: Who covers the shipping cost for returns or exchanges?
  • A: If the return is due to our error (e.g., we sent a defective or incorrect item), we will cover the entire shipping cost for both the return and the delivery of the replacement. However, if you wish to exchange an item due to a change of mind or an incorrect size selection on your part, the return and shipping fees will be your responsibility.
• Q: How long does the return process take, and how will I receive my refund?
  • A: Once the item reaches our warehouse, our quality control team will inspect it (which usually takes 1–2 business days). If it meets our guidelines, your return will be approved. The refund will then be processed within 3 to 7 business days to your original payment method (bKash, Nagad, or credit/debit card).